Return Is Acceptable
a.Within one month, if there is any quality problem with the product, please contact us immediately, we will repair it for you and pay the returned shipping cost, in principle, we will accept if you want a refund. (Special statement is that within one month, the product has a quality problem); if it exceeds one month, we will repair it for you but you need to pay the returned freight and we do not accept a refund; of course, the quality problem does not include vandalism.
b.If you want to return your items within 14 days, you should contact us for our shipping address. And all items should be with original status: unworn, unwashed, and with all tags attached and you should pay for shipping.
c.If it is the quality problem or mistaken version, please take photos of the item and send the pictures to us. We will take full responsibility for the quality problem item.
d.If you would like to exchange for other style , please contact us to confirm the difference and other fees, we will give you the return address, please inform us the tracking number after the items be shipped back. Once we receive the items, We will ship the new item you reorder,but during this period the freight borne by you.
--1.The wrong version, for example, the customer chose the A section, and we sent the B section, of course, if the customer chose the wrong style, the customer needs to bear all the responsibility.
--2.The product is damaged during transit,we will re-send new products.
--3.If the parcel is lost,we will re-send new products.
f.If you have any questions about returning your products, please contact us!
No Return Or Exchange Under These Situations
a.We do not accept items that with any quality problem which is due to subjective awareness of defective goods.
b.We do not accept the returns of any item that has been used, damaged, engraved, or altered by the third party.
c.We do not accept items that are unauthorized, packaged incorrectly, or improperly insured. We appreciate your understanding.
Company Name: Guangzhou Kuoye Inflatables Co., Ltd
Street : A35, 6/F, Yufa Business, No. 35, Huangpu Avenue Middle Road, Guangzhou, Guangdong, China